Concierge & Customer Service Personnel

 

From the moment your customers arrive to when they leave, we will make it our business to look after them.

Access Group Solutions understand that lines of highly effective communication, plus cultural awareness and knowledge are critical skills for anyone wanting to work as a concierge or in customer service.

We can provide personnel for:

  • Retail and Commercial Office Towers
  • Shopping centres
  • Information and Customer Service Desks
  • Product Launches
  • Special Events

Large or small, Access Group Solutions has the proven expertise to provide you with a truly integrated solution to your business.


All our personnel are trained in our tailored AGS Customer Service Programme as well as in;
 

  • Hospitality staff Professionalism – Conduct, Courtesy, Attentiveness, Patience, Tact, Discretion, Impartiality etc.
  • Staff Presentation and the Importance of First Impressions.
  • Effective Handling of VIP Customers.
  • Working Effectively in a Team.
  • Consistency in Courtesy.
  • Communication Skills (Body Language, Active Listening Skills, Cultural Awareness)
  • Conflict Resolution – Stages and Signs of Conflict.

Access Group Solutions value training as an investment that earns an excellent ROI.

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