Concierge & Customer Service Personnel

From the moment your customers arrive to when they leave, we will make it our business to look after them.

Large or small, Access Group Solutions has the proven expertise to provide you with a truly integrated solution to your business.

Access Group Solutions understand that lines of highly effective communication, plus cultural awareness and knowledge are critical skills for anyone wanting to work as a concierge or in customer service.

We can provide personnel for:

Retail and Commercial Office Towers

Shopping centres

Information and Customer Service Desks

Product Launches

Special Events

Access Group Solutions value training as an investment that earns an excellent ROI.

All our personnel are trained in our tailored AGS Customer Service Programme as well as in;

Hospitality staff Professionalism

Conduct, Courtesy, Attentiveness, Patience, Tact, Discretion, Impartiality etc.

Staff Presentation

Importance of First Impressions

Effective Handling of VIP Customers

Working Effectively in a Team

Consistency in Courtesy

Communication Skills

Body Language, Active Listening Skills, Cultural Awareness

Conflict Resolution

Stages and Signs of Conflict

Let us tailor for you a complete Customer Service Experience for your business

Contact us on 1300 888 247

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